Privacy Policy
Last updated: September 8, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Personal Information
- Email address and account credentials
- Name and contact information
- Billing and payment information
- CRM integration settings and preferences
Call Data
- Phone numbers (caller and recipient)
- Call recordings and transcriptions
- Call metadata (duration, timestamp, etc.)
- AI-extracted contact information and call summaries
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve our services
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:
- With your consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- With service providers who assist in our operations
- In connection with CRM integrations you have authorized
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data centers and infrastructure
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Call recordings and transcriptions are retained according to your account settings and applicable legal requirements.
6. Your Rights and Choices
You have the right to:
- Access and update your personal information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
- Request correction of inaccurate information
7. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.
8. Third-Party Services
Our service integrates with third-party platforms (such as CRM systems and telephony providers). This policy does not apply to the practices of companies we do not own or control.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our service.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@realestate-sync.com.